Return Policy

We pay special care and attention to each item - all of our products are carefully inspected and packaged before shipping. We strive to give you the best experience possible. 

At this time we do not accept returns for any pre-ordered candles or custom candle orders, and only offer store-credit for any other returned items. 

For any damaged items:

• Proof of damaged item(s) and shipping package must be emailed to rusticpinecandleco@outlook.com within 3 days of receiving shipment
• Customer will have the option of:
• receiving a replacement of same product
• an exchange for another product that is equal to the same value 
• or the option of receiving store-credit for future purchases  

For unwanted items:

• Customer must notify us of return, at rusticpinecandleco@outlook.com or by using our "Contact Us" forum
• Products must be returned within 14 days of original purchase date. 
• Items must be in original packaging, unused, and in the same condition as originally received
• Customer is responsible for any shipping costs associated with returning products. We advise using a trackable shipment service, as we cannot always guarantee arrival of package.
• Due to the nature of our handmade products, any used candles and/or wax melts and tarts are not available for return. 

Once package is received items will be inspected and customer will receive an email with notification of approval or rejection of returned product(s). Customer will then be issued store-credit for returned item. 

Thank you for supporting our small business!