Return Policy

At this time we do not accept returns for any pre-ordered candles or custom candle orders. We pay special care and attention to each item - all of our products are carefully inspected and packaged before shipping. We strive to give you the best experience possible. 

For any damaged items:

  • Proof of damaged item(s) and shipping package must be emailed to rusticpinecandleco@outlook.com within 3 days of receiving shipment
  • Customer will have the option of:
    • receiving a replacement of same product
    • an exchange for another product that is equal to the same value 
    • or the option of receiving store-credit for future purchases  

For unwanted items:

  • Customer must notify us of return, at rusticpinecandleco@outlook.com or by using our "Contact Us" forum
  • Products must be returned within 14 days of original purchase date. 
  • Items must be in original packaging, unused, and in the same condition as originally received
  • Customer is responsible for any shipping costs associated with returning products. We advise using a trackable shipment service, as we cannot always guarantee arrival of package.
  • Due to the nature of our handmade products, any used candles and/or wax melts and tarts are not available for return. 

Once package is received items will be inspected and customer will receive an email with notification of approval or rejection of returned product(s). Customer will then be issued store-credit for returned item. 

 

Thank you for understanding our policies and for supporting our small business!

Meet the Maker

Hi, I’m Melody—the woman behind Rustic Pine Candle Company.

I’m an armed forces veteran, military wife, and mother of two, with a background and deep passion for the criminal justice system. I founded Rustic Pine Candle Co. after completing my service in the military, never imagining that a simple hobby would one day grow into something so meaningful.

Candle making began as a creative outlet—something I did just for fun, gifting candles to loved ones for every occasion. My very first candle came from a low-quality, store-bought DIY kit, and I’ve come a long way since then. What started as a hobby slowly turned into a passion, and that passion grew into a desire to share these thoughtfully crafted creations with others.

The inspiration behind our name, collections, and themes is rooted in home, family, and our beautiful Old North State. Rustic Pine Candle Company is located near Fort Bragg, North Carolina, in an area known as the “Land of the Pines”—hence the name. We’re also inspired by the warmth and coziness of rustic home décor and strive to bring that same inviting, comfortable, and nostalgic feeling into your home through each candle we create.

Thank you for being here and for supporting something I’ve poured so much heart and intention into.