Return Policy

At this time we do not accept returns for any pre-ordered candles or custom candle orders. We pay special care and attention to each item - all of our products are carefully inspected and packaged before shipping. We strive to give you the best experience possible. 

For any damaged items:

  • Proof of damaged item(s) and shipping package must be emailed to rusticpinecandleco@outlook.com within 3 days of receiving shipment
  • Customer will have the option of:
    • receiving a replacement of same product
    • an exchange for another product that is equal to the same value 
    • or the option of receiving store-credit for future purchases  

For unwanted items:

  • Customer must notify us of return, at rusticpinecandleco@outlook.com or by using our "Contact Us" forum
  • Products must be returned within 14 days of original purchase date. 
  • Items must be in original packaging, unused, and in the same condition as originally received
  • Customer is responsible for any shipping costs associated with returning products. We advise using a trackable shipment service, as we cannot always guarantee arrival of package.
  • Due to the nature of our handmade products, any used candles and/or wax melts and tarts are not available for return. 

Once package is received items will be inspected and customer will receive an email with notification of approval or rejection of returned product(s). Customer will then be issued store-credit for returned item. 

 

Thank you for understanding our policies and for supporting our small business!

Meet the Maker

Hi, I’m Melody—the maker and heart behind Rustic Pine Candle Company (and our storefront, Old North State & Co.)

I’m a veteran, military wife, and mom of three who never imagined a simple creative hobby would grow into what Rustic Pine is today.

Candle making started as something I did just for fun. My very first candle came from a store-bought DIY kit (and trust me, we’ve come a long way since then!). I started making candles for friends and family, fell in love with the process, and eventually turned that little hobby into a business of my own.

Over the years, Rustic Pine has grown alongside my family—from candles made at home to full seasonal collections, a candle bar, and now a storefront here in North Carolina. But the heart behind it has stayed the same.

So much of what I create is inspired by the things I love most: home, family, North Carolina, changing seasons, and the kind of everyday moments that become memories before we even realize it.

Thank you for being here, supporting this little business, and allowing something that started as a creative outlet to become so much more than I ever imagined.